Fine lingerie should be treated with care to help them keep their shape and to preserve the functionality and beauty of their delicate fabrics.
Turn garment inside out. Close buttons, snaps, hooks and zippers. Wash on gentle cycle in cool or cold water with mild detergent. Use only color safe non-chlorine bleach.Lay flat or hang to air dry.
If you must tumble dry your fine lingerie, it is recommended to do so on the air fluff cycle and to promptly remove garment when cycle ends.
Shipping Within the USA
All orders are generally processed as soon as we receive them. If the item you ordered is in stock, it will usually leave our warehouse within 5 business days, very often even sooner. If it is not in stock, you will receive an email letting you know that the particular item is back ordered and when we expect to ship it.
Orders within the USA are shipped via USPS or UPS. You will be able to select your shipping option at checkout.
FREE SHIPPING OFFERS APPLY TO ADDRESSES WITHIN THE CONTINENTAL USA ONLY.
We offer worldwide shipping to many countries. If you do not see your destination listed at checkout, please contact customer service here.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are recipient’s responsibility. You may check with your country’s customs office to determine what these additional costs will be.
If for any reason you are not happy with your purchase, you may return it. Items bought online will not be accepted for returns in any of our stores. You must return the package to us by mail or delivery courier. Customer is responsible for return shipping charges. Please see conditions and exceptions listed below.
Full Priced Items
Full priced items may be returned for store credit only. No refunds will be issued and no money will be returned.
Sale and Clearance Items
All reduced priced items are considered final sale. They cannot be exchanged or returned and no store credit will be issued.
Lingerie items must be unworn with tags attached. Packages must be unopened.
Kids robes may only be exchanged for size with other kids robes. Kids robes will not be accepted for return.
Pre-Pesach and Pre-Succos Returns
Merchandise bought before Pesach and before Succos must be returned before the holiday within 5 days of the date posted on the packing slip. Anything ordered before Pesach or Succos will not be accepted for return after the holiday.
Read here for instructions on how to place a return or to read our full returns policy.